Refund and Returns Policy

🥩 Refund & Returns Policy
At CJ’s Gourmet Meats, we take pride in delivering premium quality meat to your door. If something isn’t right with your order, we’re here to help.

❄️ Perishable Goods Policy
Due to the nature of our products, we do not accept returns for change of mind. However, we will provide a refund, replacement, or store credit in line with your rights under Australian Consumer Law if:

Your order arrives damaged or spoiled

You receive the wrong items

The product is not of acceptable quality

📸 Damaged or Incorrect Orders
If your order arrives incorrect or damaged, please let us know within 24 hours of delivery.

To help us process your request quickly, please include:

Your order number

Photos of the affected items

A brief description of the issue

📧 Email: orders@cjsgourmetbutchers.com.au
📞 Phone: 08 6406 1611

🚫 What We Can’t Refund or Replace
Unfortunately, we can’t offer refunds or exchanges for:

Change of mind after ordering

Incorrect delivery address supplied by the customer

Orders left unattended that spoil (unless pre-arranged)

Issues reported more than 24 hours after delivery

💰 Refunds & Resolution
Once we assess and approve your request, we will:

Issue a refund to your original payment method, or

Send a replacement, or

Provide store credit for future orders

We’ll confirm the outcome within 3 business days.

🚚 Delivery Issues
If courier delays result in spoiled or missing goods, we’ll investigate and offer a fair resolution where applicable.

❓ Need Help?
We’re here Monday–Friday, 9am–5pm (AWST).

📧 Email: orders@cjsgourmetbutchers.com.au
📞 Phone: 08 6406 1611

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